COVID - 19 Update - There are currently no delays with orders or deliveries

Terms and conditions

Company Information


- Picture Frames R us Ltd trading as Frames R us

- Trading Address: 6H Peel Hall Business Village, Peel Road, Westby & Plumptons, Blackpool, Lancashire FY4 5JX

- Telephone number: 01253 730 222

- Email us at: [email protected]

- Vat Registration Number: 137 8164 95


Price:


- The price stated on the website shows both exclusive and inclusive of VAT

- Delivery is not included in the price, however full details of the charges can be seen on the delivery page of our website

- Product and delivery charges may change, however this will not affect any order already placed with us but not yet dispatched

- All prices on the website are quoted in Great British Pounds GBP


Payments:

- Full payment is required before any order is manufactured/ dispatched

- Payment can be made directly on our website using your debit or credit card via Sage Pay and PayPal


Delivery:


- For custom made frames we aim to manufacture and dispatch them within five to seven working days subject to availability

- If you require your frame urgently please call us on 01253 730 222 with your requirements

- Delivery shall be charged at:£8.00

Northern Ireland: £19.95

Southern Ireland : £38.25

Scottish Highlands: £16.75

- Delivery options and prices will be available on the checkout page

- Please see delivery page for full details of delivery costs


Out of Stock items:

We do our up most to ensure all products on our website are in stock, however if an item showing as in stock is temporally unavailable we shall contact you via email within one working day of you placing your order advising or delivery times or to suggest and alternative product.

 

Liability

We do our upmost to ensure that the images on our website are a true representation of the colour and finish of the materials we use, however this may vary between different batches of material. We will not be held responsible for slight variation to colour and finish.

If you have previously ordered from us and are ordering the same frame to match, it is likely that the colour will vary slightly due to the materials been sourced from a different batch. If you are particular about the exact colour please contact us and order of sample of the current colour.

Please note that the colour collaboration and quality of your monitor may affect how the image appears on screen.

If you are unsure about the colour of the frame we recommend that you order a sample of the moulding prior to ordering your frame as custom frames are not returnable or exchangeable.

In no instance shall we be liable for any damage or loss off

- income

- business

- profits loss

- anticipated savings

- data

- waste of management time

Or any other loss arising from late delivery, incorrect order whether Frames R us or the user is at fault or any other issue arising from using our website

Copyright:

All images and designs used on our website remain the property of Frames R us and must not be copied without authorisation. Under no circumstances should you copy, modify, reproduce any of the images.


Frames R Us Privacy Policy 2020

Frames R Us are extremely committed to ensuring that the privacy of all our customers is protected and have revised our Privacy Policy to comply with the new regulations coming into force on the 25th May 2018.

The privacy policy explains how and why personal data is gathered and processed By Frames Rus Ltd

 

How is Information Collected?

· When visiting www.framesrus.co.uk we use third-party services from Google Analytics and Bing to collect information regarding visitor behaviour patterns, for example, which pages have been visited on the site, basket abandonment, basket conversions. Neither Us nor Google and Bing uses this information to identify anybody

· Personal details such as name, address, phone number and email addresses are collected we you complete forms via our website

· When you use our website the server automatically tracks certain information such IP address, browser type, pages viewed and basket abandonment pages

· The use of cookies is used for purely statistical reasons to track and identify pages views on our website

· To register an account or place an order on at www.framerus.co.uk site we require so information about yourself, such as full name, address, contact number, email address, this enables us to keep you informed about the progress of your order and also where to send it to


What we do with the information is collected?

· We pass on essential information our courier companies; address and contact details in order for them to deliver your parcel and contact you if necessary

· Your personal information is not passed on to any other company

· We may also use your contact details to keep you informed of new products or special offers from Frames R us. However, if you do not want to receive any further information from us, you may unsubscribe to this service. Either click unsubscribes on the newsletter or emails us at [email protected] stating you no longer want to receive information from us.

· If any time you want to see what details we hold about yourself you may request a copy by writing to us with your request to Frames r us, 6H Peel Hall Business Village, Peel Road, Westby & Plumptons, Blackpool, Lancashire, FY4 5JX

· To make a payment for your order, you can either pay directly on our website using your debit or credit card, this facility is run by Sage Pay and PayPal who use 3-D secure and advanced management filters. To view their security information in more detail please visit www.sagepay.co.uk and www.paypal.co.uk and see their privacy policy.