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FAQs

Delivery


Delivery is charged at £8.00 inclusive of VAT for standard UK mainland address, Scottish Highlands are charged depending on the postcode.

Please see ‘delivery info’ page for more information on prices

Custom made frames are manufactured within 7  working days,(working days are classed as Monday to Friday)

We offer next day delivery service which is from when the frame is dispatched not from the time off order

The courier will leave you a card for you to re-arrange delivery.

Alternatively you can put leave some delivery instructions when ordering for your frame, eg. ‘leave with neighbour’ or ‘leave in garage’  

Please note we will not ask the couriers to leave your frame by your front door or in your garden, down the side of your house, in a bin etc. If your frame in left in any of the aforementioned places or similar there will be no insurance from the couriers should any damage occur

You will receive an email from us to let you know when your order has been dispatched, the courier will also email you.

For parcels under 1000 x 700mm we use DPD, they will also text and email you with an hour delivery slot, should you not be in at that time you will be given options to either re-arrange delivery or to ask the courier to leave your parcel with a neighbour or in a safe place.

For parcels over 1000 x 700mm we use APC, at this stage they will only send an email to confirm your parcel is out for delivery. This delivery service is an all day service between 7.30 and 4.30pm

The courier will leave a called card stating they have attempted to deliver your parcel.

Your will be given options to either re-arrange deliver or collect the parcel from the local depot.

After three delivery attempts the courier will return the parcel to us. You will then the liable for an additional charge to dispatch the parcel again

Custom made frames and also the majority of standard size frames are made to your individual specifications and are therefore non returnable

If your frame arrives damaged you need to contact us within 7 working days to notify us of the damage.

We will require pictures of the damage and also the packaging

We will then send out a replacement frame


Measuring


The maximum frame size that can be ordered online is 1220 x 915mm. If ordered a mount, the image size and mount sizes combined cannot be more that 1200 x 915mm

Yes, thinner mouldings are not suitable if you are ordering a large frame, below states the width of frames and the maximum sizes they are suitable for.

The maximum frame size can be any length and width within the combined mm, for example a frame 20mm wide would be suitable for a frame 900 x 200mm as the combined size (all four sides of the frame added together) is 2200mm however it would not be suitable for a frame 800 x 760mm as the combined size goes over 3120mm

If ordering a frame with a mount, the sizes below are inclusive of a mount

Frame Width

Max Frame Size / combined mm

Frames up to 20mm

750 x 750mm / 3000mm

Frames up to 30mm

915 x 915mm / 3660mm

Frames over 30mm

1000 x 1400mm / 4800mm

If you are not having a mount the sizes you enter will relate to the backing board and acrylic size. The visible size will be slightly smaller than your measurements due to the overlap of the frame, which is needed to hold your artwork, backing board and the acrylic into the frame.

If you are having a mount, the sizes you enter will relate to the aperture (opening) size of the mount less 2.5mm each side to ensure the mount overlaps your picture and that you have room to attach the artwork to the back of the mount without it falling straight through the aperture.

No, enter the size of your image and we will make the frame bigger to fit your mount

Yes, when you select a mount, these measurements are added onto the images size you have entered (minus 5mm on each measurement for the overlap) making the overall frame bigger to incorporate your image and the mount

2mm thick between 1300 and 1400 microns

For image sizes above over 650mm x 950mm they require a jumbo mountboard which are only available in certain colours


Frame Finishes


All of the custom made frames are manufactured from wood, with various different paint/foil or stain finishes

A stained finish moulding means the wood has been stained leaving the grain of the wood showing through, often referred to as ‘open grain’ moulding

Paint finish mouldings are where the wood has been painted leaving a smooth finish without showing the grain of the wood, also known as ‘closed grain’ moulding


What is included with the frame


Custom made frames are supplied with clear acrylic glazing as standard, unless you opt for no glazing or anti glare glazing.

You will be supplied with cord and d-rings to hang you frame on the wall

 

Swept frames are supplied with a backing board and fittings to hang your frame on the wall.

Swept frames tend to be used for oil paintings or wedding plans which do not require any glazing therefore acrylic glazing and mounts are not automatically included when buying a swept frame. They are available as an optional extra


Glazing


Custom Made Frames are supplied as standard with 1.2mm clear clear styrene which is lightweight shatter-resistant and looks just like glass. If you do not require any glazing you can select 'no glazing' and then you will receive a frame and backing board.

The swept frames are supplied with a backing board only, glazing is an optional extra

Clear glazing is a styrene acrylic which is 1.2mm thick, it is Lightweight shatter-resistant and looks just like glass.

 Te glazing will be dispatched with a protective layer on both sides which needs to be removed before framing your picture.

Anti Glare glazing is a 1.2mm styrene acrylic which is non reflective, it is etched on one side to reduce the glare. It is lightweight shatter-resistant and looks just like glass.

The anti glare glazing will be dispatched with a protective layer on both sides which needs to be removed before framing your picture


Frame Measurements


The frame width refers to how wide the frame moulding is which will go around your picture